As part of our continuous improvement program, after every job we ask the client to carry out a satisfaction survey. Here are just a few of our recent testimonials.
We thoroughly appreciate the time that has been taken to contact us, we guarantee that the comments are always passed onto the relevant person. We award an Employee of the month and those recognised in these compliments are put forward for the monthly nomination.
Could you please pass on our thanks to Sue, Bill and the rest of the team for their support during the year. We’ve just compiled our repair stats for 2022 and you achieved 100% completion on time with 100% good/excellent ratings from tenants. We couldn’t ask for more!
Compliance Manager – Electrical, Poplar Harca ★★★★★
Your guys have been brilliant in helping to get this job sorted, I couldn’t have asked for more. Massive thank you!
Customer Case Officer, Sanctuary Housing Association ★★★★★
After previous attempts by other contractors, this morning we raised the works to Dunhams, and stressed the urgency and the issue was resolved before lunchtime! The resident in flat 7 couldn’t thank us or Dunhams enough for getting this resolved after days of these areas being in darkness. One happy resident and I’m pretty sure a potential complaint avoided.
Helen – Customer Service Advisor (Repairs), Poplar Harca ★★★★★
A tenant called in to compliment the engineer that attended from Dunhams, he fixed the issue but was also very professional and polite, the tenant was very impressed with him and wants us to pass this on to his manager.
Customer Case Officer, Sanctuary Housing Association ★★★★★
Just wanted to say thank you for the quick response and for sending a very polite and professional young man, my mum and I were very happy with the outcome so once again thanks.
Administration Officer, Sanctuary Housing Association ★★★★★
The tenant called just to say thank you for the work that was done by Aykac. Well done.
Helen – Customer Service Advisor (Repairs), Poplar Harca ★★★★★
Today I had an electrician named Aykac who came by and fixed my electrical repair as it kept tripping. I would like to put it to your attention that he was amazing he went above and beyond to find the root of the problem and managed to fix my issue. Thank you very much for your help and support.
Polar Harca Resident – Rayhana ★★★★★
I just wanted to drop you an email expressing my gratitude to one of your employees, Aykac.
Aykac attended my address this week to look at my shower. Whilst here I asked if he would kindly change the bulb in the bathroom, which had stopped working. He discovered the light was faulty and without hesitation phoned his office. Before I knew it, he was installing a new light fitting and bulb for me. As far as I’m concerned Aykac showed great customer service and went above and beyond what was required of him on the day.
I offered Aykac some money, to buy himself a drink, but he would not take it. As far as I’m concerned he is a valuable asset to the company and should be treated as so. Please could you pass my thanks on to Aykac and let him know how very grateful I am.
Polar Harca Resident – Mary ★★★★★
The men came yesterday and did my window. Thank you very much for helping. Also, can I say what a lovely couple of men they were. Very polite and offered to tidy the mess up. I highly recommend them please pass on my message to their boss.
Polar Harca Resident – Wendy ★★★★★
A tenant called in praising the works carried out by your operative job ref 92*** 1. He was really impressed with the good workmanship and the completed works. Well done!
Mohammed Alam- Repairs Advisor, Poplar HARCA ★★★★★
Tenant called and spoke highly about one of your engineers, they were really impressed with his work ethic and workmanship. Well Done.
Mohammed Alam- Repairs Advisor, Poplar HARCA ★★★★★
I would like to take this opportunity to thank you all for the tremendous service, hard work, professionalism, dedication and commitment that I have personally received from you and everyone who I have had the pleasure of working with. Particularly over the last 22/23 months, which have probably been the most challenging time in my career.
Compliance Manager – Electrical, Poplar HARCA ★★★★★
I just want to share that you have an amazing team. Jake, Aykac, Tom and Frankie did a fantastic job and they are absolutely joyous and friendly young men. Just want to share my gratitude and I hope they are recognised for their amazing work.
Poplar Harca Resident – Eve ★★★★★
One of your operations team attended the above property yesterday and the tenant would like me to pass on how grateful she is to him.
This issue with wet room has been on-going for 3 months or more and tenant was left unable to bathe and it has taken 2 contractors to attend but your engineer has managed to fix the issue and the tenant couldn’t be happier. Please pass this message on.
